Processing time- The time I need to prepare an order for shipping varies. Most orders are processes within 1-3 business days and in the order they are received. During the holiday season this does not change unless stated. If order needs to be rushed please contact us and we will be happy to accommodate most of the time.
Estimated shipping times- North America: 1-3 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. and the distance package must travel. (i.e. international customers, holidays, or delivery to a storm affected area)
Customs and import taxes- Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept cancellations within 12 hours of purchase. We want you to be completely happy with your purchase. I don't accept returns of bath and body products. If you encounter any issues with our products please notify us. please keep in mind some of our natural products have a shorter self life because we may not use preservatives. Please ask if you are unsure before ordering. We will replace any product damaged in shipping within 10 days of ordering with photographic evidence Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
For additional Questions we can write to 44824 Dusty Rd. Lancaster, CA. 93536 or by email at Hello@jennybeancandles.com